Privacy Policy

Last updated July 14, 2024

This privacy notice for GLOWORA STORE SRL ("we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

• Visit our website at https://hikariknife.com, or any website of ours that links to this privacy notice
• Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at contact@hikariknife.com.

Summary of Key Points

This summary provides key points from our privacy notice. You can find more details below or by reviewing the full notice.

• What personal information do we process? We may process personal information depending on how you interact with us and the Services. Learn more
• Do we process sensitive personal information? We do not process sensitive personal information.
• Do we collect any information from third parties? No, we do not collect any information from third parties.
• How do we process your information? To provide, improve, and secure our Services and comply with legal obligations. Learn more
• When and with whom do we share personal information? Only in specific situations with specific categories of third parties. Learn more
• How do we keep your information safe? Through organizational and technical security measures. Learn more
• What are your rights? Depending on your location, you may have rights to access, correct, or delete your data. Learn more
• How do you exercise your rights? Contact us or submit a data subject access request. Learn more

Want to learn more? Please review the full privacy notice below.

Table of Contents

1. What Information Do We Collect?
2. How Do We Process Your Information?
3. What Legal Bases Do We Rely On?
4. When and With Whom Do We Share Information?
5. Do We Use Cookies and Other Tracking Technologies?
6. How Long Do We Keep Your Information?
7. How Do We Keep Your Information Safe?
8. Do We Collect Information from Minors?
9. What Are Your Privacy Rights?
10. Controls for Do-Not-Track Features
11. Fundamental Guidelines
12. Copyright
13. Basic Policy
14. Rights of Residents in the EEA
15. Remarketing Policy
16. Do We Make Updates to This Notice?
17. How Can You Contact Us?
18. How Can You Review, Update, or Delete Your Data?

1. What Information Do We Collect?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide when you register, request information, participate in Services, or contact us.

Personal Information Provided by You:

The personal information we collect depends on your interactions with us and may include:

• Names
• Phone numbers
• Email addresses
• Mailing addresses
• Usernames
• Passwords
• Contact preferences
• Contact or authentication data
• Billing addresses
• Debit/credit card numbers
• ZIP code
• Country

Sensitive Information: We do not process sensitive information.

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express interest in our products or Services, participate in activities on the Services, or contact us.

Personal Information Provided by You: This includes:

• Names
• Phone numbers
• Email addresses
• Mailing addresses
• Usernames and passwords
• Contact preferences
• Contact or authentication data
• Billing addresses
• Debit/credit card numbers
• ZIP code
• Country

Sensitive Information: We do not process sensitive personal information.

Payment Data

We may collect data necessary to process your payment, such as your payment instrument number and security code. All payment data is handled and stored by MobilPay. You may find their privacy notice link(s) here: https://mobilpay.ro/public/terms/.

1. Cash on Delivery

• 1.1 Payment for the order will be made in full in cash, in lei, to the courier delivering the package.
• 1.2 This payment will be based on the invoice issued by Glowora Store SRL, in accordance with applicable legislation.
• 1.3 The invoice will be sent via email.

2. Online Payment by Card through MobilPay (VISA/Visa Electron/Maestro/MasterCard)

• 2.1 If you choose to pay online with a card, you will complete a form with your card details on a secure MobilPay processor page.
• 2.2 Payments are processed using the “3-D Secure” system, which ensures high-level security, similar to ATM or store transactions.
• 2.3 Card data is not stored or transferred on the merchant’s or processor’s servers but is entered directly into Visa and MasterCard systems.
• 2.4 No commission is charged for card payments.

All personal information you provide must be true, complete, and accurate. Please notify us of any changes to your information.

Information automatically collected

In Short: Some information — such as your IP address or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain technical data during use, including:

• IP address
• Browser and device characteristics
• Operating system
• Language preferences
• Referring URLs
• Device name and country
• Usage patterns and session timestamps

This information helps ensure service security and performance, and supports internal analytics.

We also use cookies and similar technologies. See our Cookie Notice here: https://hikariknife.com/pages/terms-of-service.

Types of Automatically Collected Information:

• Log and Usage Data: Service-related logs including IP, device/browser info, timestamps, files viewed, features used, and error reports.
• Device Data: Information like IP, device ID, browser type, ISP or carrier, OS, and config data.
• Location Data: May include GPS data or IP-based location. You can opt out by disabling device location access.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: To provide, improve, secure, and administer our Services, and comply with legal obligations.

We process personal data for purposes including:

• Account creation and authentication
• Delivering requested services
• Responding to inquiries or providing support
• Sending administrative communications
• Managing orders, payments, returns, and exchanges
• User-to-user communication (where applicable)
• Requesting feedback and reviews
• Sending marketing and promotional communications
• Delivering targeted advertising (see our Cookie Notice)
• Security monitoring and fraud prevention
• Usage trend analysis and service improvements
• Marketing effectiveness analysis
• Protecting individual vital interests (e.g. safety concerns)

Additional processing purposes may include:

• Surveys and service quality improvements
• Offering other services and promotions
• Marketing and advertising operations
• Providing account updates and identity confirmation
• Sending newsletters, greetings, or catalogs
• Partner or sponsor product promotions
• Important operational updates or policy changes
• Providing data to payment providers or platforms for fraud prevention
• Engaging third-party service providers (e.g., hosting, analytics)
• Contacting users for consent or legal matters

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

In Short: We process your personal information only when there is a legal reason under applicable law (e.g., consent, contractual obligation, legal duty, vital interest).

Legal bases under GDPR and UK GDPR may include:

• Consent: You have given us permission for specific processing. You may withdraw consent at any time.
• Performance of a Contract: We process your data to fulfill our contractual obligations to you.
• Legitimate Interests: For reasonable business purposes, such as:
  • Promotional offers and marketing
  • Improving Services and retaining users
  • Fraud detection and diagnostics
  • User experience improvements
• Legal Obligations: To comply with legal or regulatory requirements.
• Vital Interests: To protect your life or someone else's safety.

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with the following categories of third parties.

Vendors, Consultants, and Other Third-Party Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents ("third parties") who perform services for us or on our behalf. These parties are contractually bound to protect your information and are only permitted to use it as instructed by us.

Categories of third parties include:

• Affiliate Marketing Programs
• Ad Networks
• Communication & Collaboration Tools
• Data Analytics Services
• Order Fulfillment Service Providers
• Payment Processors
• Performance Monitoring Tools
• Retargeting Platforms
• Sales & Marketing Tools
• Social Networks
• Testing Tools
• Website Hosting Service Providers
• User Account Registration & Authentication Services
• Finance & Accounting Tools

We might share data with EC platform service providers or third-party platforms such as Facebook, Google, or Twitter, especially if used for authentication or integrations.

To safeguard your data during transmission, we use SSL (Secure Sockets Layer) encryption on pages where personal data is submitted.

Other scenarios include:

• Business Transfers: During mergers, asset sales, financing, or acquisitions, your data may be shared or transferred.
• Affiliates: We may share data with our affiliates who must also comply with this Privacy Policy. Affiliates include our parent company and subsidiaries.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We use technologies like cookies, web beacons, and pixels to support site functionality, enhance user experience, secure our Services, and remember user preferences. Some third-party service providers may also use cookies for analytics and advertising purposes.

For example, these third parties may use tracking tools to display ads tailored to your interests, monitor conversions, or remind you about items left in your shopping cart.

For details on cookie use and management, see our Cookie Notice here: https://hikariknife.com/pages/terms-of-service.

Google Analytics

We use Google Analytics to understand how users interact with our website. Google’s tools may use cookies and collect data such as your IP address and usage patterns.

The features used may include:

• Remarketing with Google Analytics
• Google Display Network Impression Reporting
• Google Analytics Demographics and Interests Reporting

You can opt out by visiting: Google Opt-Out or adjusting your ad settings.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information as long as needed to fulfill purposes stated in this notice, unless legally required to retain it longer.

We retain personal data only for as long as necessary. No purpose in this notice will require keeping your personal data longer than 3 months after termination of your user account, unless otherwise required by law.

If deletion is not possible (e.g., data stored in backups), it will be securely isolated until deletion becomes feasible.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal data through technical and organizational security measures.

We use industry-standard safeguards such as encryption, firewalls, and access controls. However, no online system is completely secure. Despite our efforts, we cannot guarantee that unauthorized third parties won’t circumvent our security systems.

You are responsible for accessing our Services via secure environments and for protecting your account credentials.

8. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect or market to children under 18.

By using our Services, you affirm that you are at least 18 years old or are the parent/guardian of a minor using the Services with your consent.

If we discover that personal data has been collected from a child under 18, we will delete the account and related information.

To report underage data collection, contact us at contact@hikariknife.com.

9. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: In some regions, such as the European Economic Area (EEA), United Kingdom (UK), and Switzerland, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

These rights may include:

• Request access and obtain a copy of your personal information
• Request rectification or erasure
• Restrict the processing of your personal information
• Data portability
• Object to processing and automated decision-making

You can exercise these rights by contacting us using the details in the "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" section.

We will respond to all requests in accordance with applicable data protection laws.

If you are located in:

• EEA or UK: You can complain to your Member State or UK data protection authority if you believe we are processing your information unlawfully.
• Switzerland: You can contact the Federal Data Protection and Information Commissioner.

Withdrawing Consent

If we rely on your consent to process your personal data, you may withdraw it at any time by contacting us or updating your preferences. This will not affect any lawful processing carried out before your withdrawal.

Marketing Communications

You can unsubscribe from marketing messages via the unsubscribe link in our emails or by contacting us. You may still receive non-marketing service communications.

Account Information

To review, update, or delete your account information, you can contact us. Upon your request, we will deactivate or delete your account. However, we may retain some data to comply with legal obligations or prevent fraud.

Cookies and Tracking Technologies

Your browser may allow you to remove or reject cookies, which could impact site functionality. Learn more in our Cookie Notice.

If you have any questions about your privacy rights, contact us at contact@hikariknife.com.